FAQs

Contact MSH Medals with your race date, medal quantity, artwork status, shipping location, and whether you also need race T-shirts. We can review your timeline and tell you what options are realistic. If your event is close, call or email as soon as possible. The earlier we know your deadline, the better we can help.

If this is your first race, choose a comfortable estimated number based on your event goals, expected attendance, marketing plan, and registration progress. Another strategy is to use a registration message such as: “Register by this date to be guaranteed a medal. Later registrations may or may not receive a medal.” This can encourage earlier

Usually, no. Many race directors want to wait until they have more registration numbers before ordering medals. The problem is that race registration often comes in during the final weeks before the event, which is too late for full custom medal production. If you wait too long, you may lose the option to order fully 

Common timeline delays include: Waiting too long to start Not knowing how many medals to order Waiting for final registration numbers Waiting for sponsor logos Waiting for committee or board approval Taking too long to approve the design Artwork issues Multiple revision rounds Late payment Freight, customs, tariff, or weather-related logistics delays Many of these

Here are some basic information to get the medal design / production process started:  Race date In-hand deadline Medal quantity Shipping city/state Race logo or artwork Design concept or reference Sponsor logo status Whether you need race T-shirts Budget range, if available The more information you can provide, the faster MSH Medals can tell you

Yes. For full custom medal orders, MSH Medals sends a production photo proof by email before final production. This photo proof is included in the normal 55–60 day timeline. However, if it takes longer for the customer to review and approve the photo, the timeline may need to be adjusted.

If your race is 6–8 weeks away, contact MSH Medals right away. You should have a clear concept ready, such as a race logo, colors, photos, previous medal, shirt design, or design direction. At this stage, decisions need to move quickly. You can still fill out the quote form, but we also recommend jumping on

The 55–60 day timeline is based on calendar days. This timeline includes production and shipping, but we still recommend leaving extra time whenever possible. Weather, customs delays, freight delays, tariffs, fuel pricing, and other logistics issues can affect timing. Race dates cannot move, so it is always better to build in extra room instead of

The 55–60-day production timeline starts after: Final artwork is approved Payment is received It does not start when you first contact MSH Medals. This is important because the design discussion, quote approval, sponsor logo collection, mock-up revisions, committee approval, and final payment all happen before production officially begins.